Refund Policy
Last updated · September 19, 2026
1. Digital goods
Prediction credits are digital goods delivered to your account immediately after payment. Because delivery is instant, used credits are non-refundable.
2. Unused credits
If you bought a pack and have not used any of its credits, you can request a full refund within 7 days of purchase. Email xpropredictor@gmail.com from your account email with your payment reference and we will process it within 5 business days.
3. VIP subscription
VIP renews monthly and you can cancel anytime from your profile ("Manage subscription") — access continues until the end of the current paid month. We do not offer partial-month refunds for time remaining after cancellation, but credits already granted remain yours.
4. Failed, duplicate or mistaken charges
If you were charged but credits never arrived, were charged twice for the same order, or a charge was made in error, contact us and we will refund or correct it promptly — these cases are always refunded in full.
5. Chargebacks
Please contact us first — we resolve issues faster than a bank dispute. Unresolved chargebacks may lead to account suspension while investigated.
6. How to request
Email xpropredictor@gmail.com with the subject "Refund", your account email and payment reference. Refunds return to the original payment method (card refunds take 5–10 business days depending on your bank; MoMo refunds are sent to the paying number).